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Getting Started

Our approach focuses on the people, the process and the finished product.

The People

  • We start with an initial consultation to get to know you and your family personally so that we can anticipate your needs and deliver a more enjoyable remodeling experience for everyone involved (including the kids and the dog).
  • We assign a team to your project including a point person who is responsible for all onsite aspects of your project—ensuring that work spaces are clean, that we arrive on time, that there is minimal impact on your life and that we communicate every step clearly throughout the remodeling process.

The Process

  • We outline a customized process for your specific remodeling or addition project and your family, so you can focus on your life and not on every single detail of the project. Each phase is clearly outlined, timelines set and budgets approved. Our Design Agreement is reviewed and authorized.
  • The Home Improvement Specialist, Architect and or Designer meet with you to determine the scope of the project and take area measurements to create the initial drawings of your vision. We recognize that each project whether it is an addition, custom home or remodel is unique and can design a plan that fits your lifestyle.
  • Conceptual drawings are reviewed and defined with your family and the design is finalized.
  • Then, the Construction Agreement, tailored specifically for your project is presented. Once the Agreement is authorized and a deposit is obtained, the plans are submitted to the appropriate municipal building department for approval and permit drawings are prepared.
  • While waiting for permit approval, we help finalize the selection of custom finishes for your project including lighting, cabinets, flooring, appliances and paint.
  • Prior to starting work, a Pre-Construction Meeting is held with the you, your Home Improvement Specialist, Operations Manager and a Westhill Lead Carpenter. Once construction begins, regular weekly meetings are held with you and the Lead Carpenter to discuss the job progress and to answer any questions you may have. The Home Improvement Specialist, Architect, Designer and Operations Manager remain involved throughout the project; frequently attending meetings and always available to you by phone. Your entire Westhill team works to ensure the success of the experience through to the finished project and beyond.

The Finished Product

  • As your home improvement partner, we’ll do what it takes to achieve your satisfaction. Our goal is to create a customer for life, and we know that means ensuring a high caliber of workmanship and attention to detail during the remodeling process, so our customers feel confident bringing us back and referring us to their friends and family.
    Get started with an in-home consultation.

Myth vs. Fact

Unfortunately, many contractors will just tell you what you want to hear to get the job.  Let’s talk about some common fictions and what you can expect from Westhill, an industry leader and trusted home remodeling contractor.

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Myth #1
“Sure …we can build your project with that budget.”
We can’t and neither can anyone else if the budget is unrealistic. Such contractors are either making promises they won’t keep or plan on writing multiple change orders as a back-door way of increasing the final overall contract price. Therefore, the low estimate may not always be the best way to go. Unsuspecting homeowners often learn too late that an unscrupulous contractor knew they could not complete the kitchen, bath remodel or addition for the homeowners’ original budget and have now limited the options available to the homeowner.

We put all of our exceptional knowledge, experience, and expertise at your disposal during the design and estimating phases of your remodel or addition to make certain our estimate is complete and will realistically meet your design aspirations and allocated budget.

Myth #2
“It won’t make much of a mess.”
Yes, it will. Construction is especially messy work when there’s demolition involved, as with a room addition or complete kitchen renovation project.

We pay close attention to minimizing the dust and debris, clean up thoroughly after ourselves every day, and are always respectful of your family and your home.

Myth #3
“There won’t be too much noise.”
Yes, there will be construction noise and we won’t pretend otherwise.

We strive to mitigate or eliminate unnecessary noise including loud radios or equipment left needlessly idling to minimize the disruption to you or to your neighbors.

Myth #4
“We always use only the finest products.”
What does “finest” mean?  “Finest” is all relative.  Your product choices and budget establish what we use for your project.

We carefully and completely explain the options. We help you determine how your product selections will work within your defined budget, and help identify alternative products that may be better suited to your needs and budget.

Myth #5
“We’ll be done in no time.”
Well, perhaps no time they’re really committed to.

Each home renovation project comes with a realistic schedule based on its complexity. If we encounter unexpected delays, we alert you at that stage and provide an adjusted timeline if required. We don’t wait until the last day, as we think surprises should be saved for birthday parties.

Myth #6
“Sure we’re licensed and insured.”
Licensed to do what? Insured by whom? Insured for how much?

Westhill encourages all homeowners to check the Contractors State License Board as well as the local Better Business Bureau to verify a general contractor’s credentials before selecting a remodeling partner. Each general contractor should be currently licensed in the State of Washington, fully insured, carry the appropriate worker’s compensation insurance, and be in good standing with the Better Business Bureau.  Westhill carries and A+ rating with the BBB.

Myth #7
“You don’t need a permit to do that. In fact, I can give you a better price if we don’t pull a permit.”
Any time you are moving plumbing, electrical or gas services a permit is required by law. Remodeling your home without the appropriate permit(s) may save you a few dollars now, but possibly with potential legal risk and financial headaches down the road.

The design and workmanship on each custom home or home remodeling project is fully and properly permitted, reviewed and inspected for your safety, protection and peace of mind. Each city has its own building and permit requirements set forth to ensure the community’s overall safety and welfare are not put at risk.