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Meet Westhill

The Westhill team has provided professional service with a personal touch since 1974, specializing in home remodeling, additions and custom homes.  First and foremost; we build lifetime relationships with our homeowners.   We believe working with a client should be collaborative and enjoyable and based on complete trust.  We understand remodeling can be a challenging undertaking, a large investment and may cause anxiety. That is why the Westhill team gives every home remodeling project and every client exceptional service with the commitment to make their experience a positive one, all while making your home one you love.

Core Values

The summer of 1974, CEO/Founder, Charlie Russell began his journey of creating a remodeling and custom home building company.  How to best serve clients was foremost in his mind. 

Today, the continued practice of living our Core Values for every home improvement project - Teamwork, Integrity, Professionalism, Value and Safety, has never wavered. 

“Customer Satisfaction is not something we do; it’s who we are.
We are real people serving real people with a genuine desire for their satisfaction.”

Charlie Russell, CGR, CAPS
Chief Executive Officer

Overview

We are Distinctively Different.

We admit it.  Westhill is distinctively different from the experience other contractors may provide for you. The remodeling experience starts from the first time we meet and continues for years, long after the project is completed.

We listen more than we talk.

It’s all about you.  It’s your vision, your lifestyle, your home.  Our job is to get to know you personally, to really understand what you want and how you live.  We then design it and build it, while sharing with you our knowledge, expertise and craftsmanship.  The end result of your remodeled home will be exactly as you envisioned or better.  That’s distinctively different.

Our business is about people, not materials.

Remodeling or building your dream home is a big decision and can be a big investment.  It’s not about the drywall, paint, lumber or buckets of nails.  It’s about the chef’s delight kitchen, the family room or addition that will, for the first time allow you to host the entire family this holiday.  Or maybe it’s your vision of a master bedroom and bathroom that will serve as your ultimate retreat at the end of a long day.  Remodeling is great cause for celebration.  We don’t want you to just be satisfied when we pack up our trucks at the end of the job.  We want you to be excited!  That’s distinctively different.

It’s OK to have limits.

Every project has limits.  Whether it is time, money or the tolerance of disruption, we listen to your concerns, adjust and plan accordingly.  We don’t want you to feel bad because the limits are there.  That’s distinctively different.

We make commitments and keep them.

We do what we say we’ll do, for the amount we say we’ll do it for. That’s distinctively different.

We respect you.

We respect you, your family and your home.  While working in your personal space, safety is number one.  Not only for our crew, so they can go home to their families at night, but for you as well.  Our employees are trained in First Aid/CPR, drug tested and background checked for legal residency.  We arrive on time, clean up our work spaces daily and strive for minimum impact on your life during the process.  That’s distinctively different.

We welcome your questions.

We want you to enjoy the remodeling experience and be comfortable throughout the process.  We understand that you might know little or nothing about home remodeling.  We want you to ask questions.  Our job is to supply the information.  That’s distinctively different.

Our clients tell us that our team becomes a part of their family and actually hate to see us go.

That’s Distinctively Different.

Associations

Associations

We belong to and have served on the Board of several professional associations.   Our team maintains important industry certifications to ensure that we deliver and exceed today’s industry standards for building, remodeling, and design.

Building Industry Association of Washington (BIAW)
Better Business Bureau
Energy Star Partner
Master Builders Association Built Green
Master Builders Association of King & Snohomish Counties (MBA)
Master Builders Association Remodeler’s Council (MBA)
National Association of Home Builders (NAHB)

Certifications
CAPS – Certified Aging-In-Place Specialist
CGR – Certified Graduate Remodeler
EPA Lead-Safe Certified Firm

Community Involvement

Community Involvement

Causes Close to Our Hearts

Our team is passionate about giving back to the communities in which we live and work.  Listed are just a few of the causes we support.

Adopt-A-Road     

We remove liter debris from county roads and improve the quality of the environment.

Community Education

By helping to raise money for community schools, Westhill donates to many auctions, along with supporting the local high school football program.

Fred Hutchinson Cancer Research

We annually support John Carlson (of KVI radio) climb for breast cancer.

Maltby Food Bank

Westhill is an on-going community drop off location for food and monetary donations.  With the help of our community, we have collected over a “Ton of Food” for the food bank. Visit Site

Master Builders Care Foundation

For over 20 years we have donated time, money and labor to building handicap ramps for our low-income neighbors in need.  In addition to building a ramp for a little bit of freedom we all take for granted, our team and their significant others have taken it one step further.  Our voluntary “home makeovers” include painting, cleaning and yard work. Visit Site

Westhill’s Annual Recycle Event

Every spring, the community looks forward to our annual free recycling event, which helps keep our environment clean and protects our resources.  We collect everything from electronics, appliances, clothing, documents for shredding, yard waste, American flags for proper disposal, etc.  Tree seedlings are given to many participants, to plant on their property helping to keep our little part of the world “green”.

Woodinville Chamber of Commerce

You can find many of us attending and participating in several ways.  Participation includes monthly meetings, supporting the auction and sponsoring events such as the community parade and “Celebrate Woodinville” events. Visit Site

Seattle Children’s Hospital

This year Seattle Children’s Hospital is our chosen charity.  Previous years we have supported Homes for our Troops and the Wounded Warrior Program.

Maltby Food Bank

Westhill Is Collecting Donations

Westhill has been a public drop-off site for the Maltby Food Bank for several years.

Donations can be dropped off at our office:
12810 NE 178th St., Suite 104
Woodinville, WA 98072

Monday – Thursday: 8:00 am – 5:00 pm
Friday: 8:00 am – 4:30 pm

If you are interested in donating or learning more, click here

Our Awards

Our Awards

Our clients tell us we do great work. So do our industry colleagues.

Our Most Recent Awards

Building Industry Association of Washington (BIAW)
(EIR – Excellence In Remodeling)
2014 EIR Residential Whole House
2011 EIR Residential Interior Design
2010 EIR Residential Addition
2010 EIR Interior Architectural Design
2010 EIR Residential Kitchen

Better Business Bureau

2015 Better Business Bureau Torch Award Winner
2010 Better Business Bureau Torch Award Nominee
2005 Better Business Bureau – Customer Service Award

Master Builders Association of King & Snohomish Counties
(REX – Remodeling Excellence)
2016 REX Award – Bath Remodel – $35,000 – $55,000
2012 REX Award – Whole House Remodel – Under $300,000
2012 REX Award – Kitchen Remodel – $75,000 – $125,000
2010 REX Award – Kitchen – $125,000 – $175,000

Professional Remodeler Magazine
2013 Market Leaders Award (Nationwide)

Remodeler Magazine
2013 Market Leaders Award (Nationwide)

Seattle Business Magazine
Washington’s 2015 Family Business of the Year – Silver Award

Best of Houzz Awards
2016 Client Satisfaction

2015 Client Satisfaction

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Testimonials

Just A Few Of Our Raving Reviews

Hello,
Our kitchen project with Westhill is wrapping up and we wanted to take the time to send some feedback regarding our experience.  Like all remodels it had its ups and downs but what made the experience positive was the personal interactions we had with both Chris and Mike.

Chris was the ultimate professional at all times- both good and bad.  He always made himself available to us to answer questions and help us create solutions.  He was able to handle our concerns and frustrations without getting defensive and always drove all parties to an agreeable outcome.  He stayed focused on the project and worked hard to get us the kitchen we wanted.  One of the most notable examples was the sill lights.  It was extremely important to Dave that we not drill into the beautiful new granite but code required outlets every x feet.  While everyone else- designer, budget manager, electrician gave up and told us to decide between drilling into the cabinets or granite- Chris stayed on it.  He came up with a solution, challenged everyone to make it work and got us exactly what we wanted and met code.   He was wonderful to work with and we truly appreciated his professionalism and enjoyed our interactions with him.

Mike was our lead carpenter and did an amazing job both from in regards to quality of work and integrating into our home for the 3 month duration of the project.  It is truly remarkable to find someone that you not only trust but welcome into your home on daily basis that is not family.  He interacted in thoughtful and kind way with us, our boys and the dog.  We never felt like there was a risk to our home or discomfort at having subs and crew in our home with Mike at the helm. His positive can-do attitude made us feel like he would always champion the cause from our perspective every time and even beyond that served as a real life role model to our boys about how to interact with people and solve problems.

He listened closely to what matter to us and made sure that he and all the subs paid close attention critical details- not letting the window installation drill holes into the granite, getting the granite suppliers to create the one piece through the LA cantina window, working with electrical to make sure light switches were set up the way we needed, adjusting the location of the peninsula when we expressed concerns, install the heat vents so they blended with the cabinets.  These are just a few of the examples.

He went out of his way to make the construction zone livable and the experience pleasant with little details like rigging a temporary door so we could access the back yard and giving us additional light but rigging a hinge on the boarded up window ( quite key as the schedule for windows and doors slide by 4 weeks.  It was not an issue for us due to his solution).  He cleaned up every day and in general treat our home with the respect he would his own.

Both Mike and Chris are quality individuals that we enjoyed having work on our home.  Erica & Dave, Redmond


I loved the way Westhill treated us. They knew that we had small children that would be affected during the renovation.  Therefore they made sure to get the job done as quickly as possible.  Westhill also made sure to keep us up to date with everything that was going on with our project as well as making sure that every subcontractor that come to our house treated us and our house with respect. LW, Kirkland


Thank you and the great team at Westhill for your hard work over the past few months. I am so glad that I chose Westhill to remodel my bathrooms….I don’t think I could have chosen a better contractor for the job. I also want it to be known that I think Wayne is the best of the best.  There is nothing he cannot or will not do.  He was always willing to go the extra mile and was always pleasant to have in my home. Thank you again for everything!  I love my 2 new bathrooms and can’t wait to start using them soon! Take care, Erika C., Bellevue

P.S. It’s also a relief to know that if I ever have another project that I know just who to call for help.


Chris,
Appreciate your patience with this project. Looks great. Thanks also for assigning Tristan to the job, (he is a good guy and very skilled), as well as serving as liaison with the sales guys. Would not hesitate to use Westhill again. Bill B., Woodinville


I don’t know how much you hear this stuff – and perhaps we are a bit unique (wouldn’t be the first time I heard that -ha) but I think about you guys often throughout the years. I guess it was a pretty significant experience for us at an impactful time of our lives and you all made it a very personal one. I will always hold you and your team in the highest regards and feel blessed that our paths crossed so many years ago.  It is pretty cool that every day you get the opportunity to change people’s lives and develop lasting bonds. Well you also get the chance to cut people’s water lines and flood their houses – ha-ha. All part of the balance of life. Anyway, waxing nostalgic… Good to hear from you and I look forward to seeing you soon.   B.K., Kirkland


Hi Westhill,
Last week Ben and I took the week off of work to build the deck… well – most of the deck. This also gave us the opportunity to watch your team (Wayne, Mike, Thor, & Brian) in action and get to know them a bit better. Kudos to you for hiring such hard working, entertaining, smart, reliable, and all around good guys. I know that Mike and Thor are relatively new to your team… Mike did a fantastic job leading the team in Wayne’s absence (Wayne was everywhere last week). That’s all… just kudos. Jen, Ben & Aida, Redmond


Chuck,
I have been meaning to call you and rave about Dave. As you know he took my late night call and dropped everything to rescue my flooding crawl space. He and Tristan arrived about 11:00 pm strapped on their headlamps and braved the hurricane conditions down on the beach with shovels solving the mystery. Dave made me feel like he was happy to be there. I really appreciate their help and am so happy they figured it out before the furnace was ruined by water. Best, Laurie P., Seattle


I just wanted to say how happy we are with the quality of the work and the responsiveness of you all. We will definitely recommend Westhill to anyone we know who might be in the market for a remodel.  Cheers.  Daryn D., Woodinville